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WeRelay Refund Policy

Effective Date: 1st May 2025

Thank you for choosing WeRelay, a messaging infrastructure solution provided by WeIncept Solutions Private Limited. This Refund Policy outlines the conditions under which payments made for WeRelay services may be refunded.

By subscribing to or using our services, you agree to this Refund Policy.

1.

Subscription and Payment Terms

WeRelay operates on a prepaid model for usage-based or subscription-based services. Fees are typically charged monthly, annually, or per message credit/package, as per your chosen plan.

All payments are final and non-refundable except as provided in this policy or required by applicable law.

2.

Eligibility for Refund

Refunds may be considered under the following limited circumstances:

  • Double Billing: Charged more than once due to a technical error.
  • Service Inaccessibility: 48+ hours of downtime due to technical issues on our end.
  • Incorrect Plan Charges: Mistaken charge for an unselected plan or feature.

Refunds will not be issued for:

  • Unused message credits or subscription time.
  • Service interruptions caused by WhatsApp platform changes.
  • Misuse or violation of our Terms of Service.
  • User errors or misunderstanding of platform usage.
3.

How to Request a Refund

To request a refund, contact our support team within 7 days of the transaction.

Include the following details:

  • Your account details
  • Payment reference/transaction ID
  • Reason for the refund
  • Supporting documentation (if any)

Email: [email protected]

4.

Processing of Refunds

  • Refunds are processed within 7–10 business days.
  • Credited to the original payment method.
  • Transaction fees may be deducted if applicable.
5.

Chargebacks and Fraudulent Claims

If dissatisfied, contact us at [email protected] before initiating a chargeback.

Chargebacks without communication may lead to:

  • Temporary account suspension
  • Dispute of the chargeback with evidence
  • Denial of future services

Deliberate misuse may result in legal action and account closure.

6.

Changes to the Refund Policy

We may modify this Refund Policy at any time. Updates will be posted on our website or shared via email.

7.

Contact Information

WeIncept Solutions Private Limited

Ground Floor D-9, Block D, Noida Sec 3, Noida, Uttar Pradesh 201301, India

Email: [email protected]

Phone: +91-8595714205

Website: www.weincept.com